Privacy Policy
At Reactivo Chemical and Reagent Pte. Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By accessing or using our website and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Collection of Personal Data
We may collect and process the following categories of personal data:
- Full name
- Email address
- Contact number
- Billing and shipping address
- Payment details (handled securely via third-party providers)
- Purchase and transaction history
- IP address and browser/device information
- Any other data you voluntarily provide (e.g., in inquiries or surveys)
2. Purpose of Collection
Your personal data is collected and used for the following purposes:
- To process and fulfil orders and transactions
- To provide customer service and respond to inquiries
- To send order confirmations, delivery updates, or product-related notifications
- To manage your account, if applicable
- To personalize and improve user experience on our website
- To send marketing or promotional materials (with your consent)
- To comply with legal or regulatory obligations
3. Use of Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to enhance your browsing experience. Cookies help us:
- Understand website usage and performance
- Remember user preferences and cart items
- Deliver targeted advertising and promotions
You may adjust your browser settings to disable cookies; however, doing so may affect website functionality.
4. Disclosure of Personal Data
We do not sell or trade your personal data. However, we may disclose your information to:
- Third-party service providers (e.g., payment gateways, logistics companies, IT providers)
- Legal, regulatory, or government authorities when required by law
- Our professional advisors, if necessary for legal compliance or business operations
All third parties are contractually obligated to protect your personal data and use it only for specified purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
These include:
- Secure Socket Layer (SSL) encryption
- Access controls and user authentication
- Regular security audits and data protection procedures
Despite our efforts, no method of data transmission over the internet is completely secure. You agree to use the website at your own risk.
6. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. When data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights Under the PDPA
Under the PDPA, you have the right to:
- Request access to your personal data
- Request correction or update of inaccurate data
- Withdraw consent for the use of your personal data
- Request deletion, where permissible under the law
8. Marketing Communications
You may choose to opt in to receive promotional emails or newsletters. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes your acknowledgment and acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Email: marketing@reactivo.com.sg
Address: 2 Penjuru Place #01-08, 2-8 Penjuru Tech Hub, Singapore 608783
Phone: +65 6777 7077
