Terms & Conditions
1. Acceptance of Terms
These Terms of Use govern your access to and use of our website and services. By using this Website, you acknowledge and agree to be legally bound by these Terms, our Privacy Policy, and any additional guidelines or policies referenced herein.
If you do not agree to these Terms, we respectfully request that you refrain from using the Website.
2. Governing Law
These Terms and any transactions conducted through this Website shall be governed by and interpreted in accordance with the laws of the Republic of Singapore. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Singapore.
3. Eligibility
You must be at least 18 years of age or have the legal capacity under applicable law to enter into binding agreements to use this Website. By accessing our services, you represent and warrant that you meet these eligibility requirements.
4. Account Creation & Security
You may be required to register an account to make purchases. You agree to provide accurate, complete, and updated information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. We shall not be liable for any loss or damage arising from your failure to safeguard your account information.
5. Orders, Pricing, and Payment
By placing an order through the Website, you agree to:
- Provide accurate billing and shipping information
- Ensure authorised use of any payment method
- Pay all applicable charges, including GST, shipping, and handling
All prices listed are in Singapore Dollars (SGD) and include Goods and Services Tax (GST), where applicable. Prices and availability are subject to change without prior notice.
We reserve the right to cancel or refuse any order at our sole discretion.
6. Product Availability & Accuracy
We strive to ensure all product descriptions, pricing, and images are accurate. However, we do not guarantee that all details are error-free. If an error occurs, we reserve the right to correct it and revise or cancel your order accordingly.
7. Shipping & Delivery (Singapore Region)
- We offer delivery throughout Singapore.
- Delivery timelines are estimated and not guaranteed.
- In case of delays, we will inform you promptly.
8. Returns, Refunds & Cancellations
Please refer to our Return & Refund Policy for detailed information. Due to the nature of some products, returns may be restricted. Order cancellations are only possible before shipment or fulfilment. Once shipped, orders cannot be cancelled.
9. Intellectual Property
All content on the Website, including but not limited to logos, images, graphics, product descriptions, and software, is the intellectual property of Reactivo Chemical and Reagent Pte.Ltd or its licensors. You may not reproduce, modify, distribute, or exploit any content without our prior written consent.
10. Prohibited Conduct
You agree not to use the Website to:
- Engage in any unlawful, fraudulent, or misleading activity
- Interfere with the security or functionality of the Website
- Transmit malware, viruses, or harmful content
- Violate any applicable laws or regulations in Singapore
We reserve the right to suspend or terminate your access at our discretion if we detect misuse or breach of these Terms.
11. Limitation of Liability
To the extent permitted by law, Reactivo Chemical and Reagent Pte.Ltd shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits or data, arising from your use of the Website or products purchased.
12. Disclaimer
The Website and its content are provided on an “as is” and “as available” basis. While we strive to maintain accuracy and availability, we do not guarantee that the site will be uninterrupted, error-free, or completely secure.
13. Personal Data Protection
We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal information.
14. Amendments
We may amend these Terms at any time without prior notice. The updated Terms will be posted on this page, and your continued use of the Website constitutes acceptance of those changes. We encourage users to review these Terms periodically.
15. Contact Information
For questions regarding these Terms or any other policies, you may contact us at:
Email: marketing@reactivo.com.sg
Registered Address: 2 Penjuru Place #01-08, 2-8 Penjuru Tech Hub, Singapore 608783
Phone: +65 6777 7077
WhatsApp: +65 8913 8646
